Bicol LGUs invited to train on new approach to quality service

LEGAZPI CITY, Feb. 7 (PNA) -- The Development Center for Asia Pacific (DCAAP) has sent invitation letters to local government units (LGUs) in Bicol for a three-day training on new approach to quality service for public servants this March. DCAAP president Cesar Mercado said in a letter to the Philippines News Agency that government agencies, including LGUs, must continue to improve their performance image before the public that supports them through the quality of services they provide, particularly by the frontline staff. The training is set on March 5-7 at the DCAA training center at the University of the Philippines Diliman campus. The three-day course is designed to improve and measure the quality of frontline staff services. Dr. Jose Gatchalian, former dean of UP school of labor and industrial relations, and Dr. Miflora Gatchalian, chief executive officer of Quality Partners Company, will be the training facilitators. Aside from LGUs, non-government organizations in the regions have also been invited to send frontline staff for the training. DCAAP is a Manila-based international training and consulting group registered with the Securities and Exchange Commission as both non-profit and self-financed organization. It has successfully conducted 300 training courses participated in by over 3,000 representatives of 350 organizations from 44 countries in Asia, Africa, Pacific and Europe. (PNA)